Consumer Trust & Knowledge

We are dedicated to driving financial innovation and empowering consumers. We analyze financial literacy trends, measure customer satisfaction in the fintech sector, and promote efficient complaint resolution. Our initiatives are designed to increase trust in digital financial services, enhance industry standards, and cultivate a more financially savvy population in Kenya.

  • Financial Literacy Levels: Conduct surveys to assess improvements in financial literacy among consumers.

  • Customer Satisfaction: Use Net Promoter Scores (NPS) and customer satisfaction surveys to gauge consumer trust and satisfaction with financial services.

  • Complaint Resolution: Offer tool for customer complaint escalation & Track the time taken to resolve the complaints and issues.

Related Services

Networking & Collaboration

Join Our Fintech Network