![Consumer Trust & Knowledge](https://fintechassociation.africa//storage/235/two-men-shaking-hands-restaurant_920157-326.jpg)
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Financial Literacy Levels: Conduct surveys to assess improvements in financial literacy among consumers.
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Customer Satisfaction: Use Net Promoter Scores (NPS) and customer satisfaction surveys to gauge consumer trust and satisfaction with financial services.
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Complaint Resolution: Offer tool for customer complaint escalation & Track the time taken to resolve the complaints and issues.