Consumer Trust & Knowledge

We are dedicated to driving financial innovation and empowering consumers. We analyze financial literacy trends, measure customer satisfaction in the fintech sector, and promote efficient complaint resolution. Our initiatives are designed to increase trust in digital financial services, enhance industry standards, and cultivate a more financially savvy population in Kenya.
Consumer Trust & Knowledge
  • Financial Literacy Levels: Conduct surveys to assess improvements in financial literacy among consumers.

  • Customer Satisfaction: Use Net Promoter Scores (NPS) and customer satisfaction surveys to gauge consumer trust and satisfaction with financial services.

  • Complaint Resolution: Offer tool for customer complaint escalation & Track the time taken to resolve the complaints and issues.

Related Services

Training & Development
The Fintech Association of Kenya is committed to building a future-proofed workforce that drives innovation across the continent. Our comprehensive Training & Development programs equip individuals and organizations with the skills and knowledge to thrive in the dynamic fintech landscape.
Financial Literacy and Inclusion
The Fintech Association Of Kenya is dedicated to enhancing financial literacy and promoting financial inclusion across Kenya and the African continent. Our targeted services are designed to empower individuals and communities with the financial knowledge and skills they need to succeed in today’s economy.
Policy Advocacy
Fintech Association of Kenya is a leading voice in policy advocacy, dedicated to creating a conducive regulatory environment that fosters the growth and innovation of fintech companies across Kenya and the African continent. We work with relevant government bodies, the legislature, and other relevant state agencies to ensure an environment that spurs innovation while safeguarding the interests of the end users.
Research & Insights
Our Research and Insights services provide critical information and analysis to help fintech companies navigate the complex market dynamics and consumer trends of Africa's rapidly evolving financial sector. Leveraging global methodologies and regional expertise, we deliver actionable intelligence:
Networking & Collaboration
Our Networking and Collaboration services are designed to create a vibrant ecosystem where ideas flourish and partnerships thrive. We harness the power of connectivity and collaboration to enhance opportunities for our members. Fintech Association Of Kenya is dedicated to building a strong foundation of networking and collaboration that empowers members and drives the fintech industry forward. Our initiatives are crafted to maximize professional growth, innovation, and strategic partnerships across Africa and beyond.

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